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Meet the Team

The DS Plumbing team is a group of dedicated professionals who work tirelessly to keep Ottawa’s plumbing systems flowing smoothly. You can find out more how we do things on our About page, and by learning about some of our efforts in the local community.

Craig Muir Craig Muir, Ottawa Plumber

Craig originally comes from the west of England where he worked as a plumber for many years. He is married to Nelly and he enjoys rugby, Formula One racing and sailing.

Craig’s plumbing tip: “When turning a valve on, open the valve fully and then turn back a quarter turn to prevent seizing.”

Garry Kelly, Ottawa PlumberGarry Kelly

Garry Kelly has been a plumbing technician with DS Plumbing for over 3 years. He is a keen soccer fan.

He is married to Krista and has 2 young daughters, Lauren and Shaelyn.

Garry’s plumbing tip: “To keep unused fixtures like showers or tubs from smelling, pour a jug of water down the drain regularly to prevent sewer gas smells from escaping.”

Marc Chartrand, Plumber with DS Plumbing in OttawaMarc Chartrand

This is Marc’s 3rd year with the DS Plumbing family, and is our technician Team Lead. He is also a water treatment specialist.

Marc and his fiancee Cassandra have two little boys, William and Oliver. In his spare time, he enjoys spending time at his trailer, camping and helping others.

Marc’s plumbing tip: “Don’t pour grease down the sink or toilet, because when it cools it solidifies, sticks to the sides of the pipe, and over time builds up and blocks the entire pipe.”

Marc Chartrand, Plumber with DS Plumbing in OttawaTrevor Sisson

Trevor has been with the DS Plumbing for 3 years. In addition to plumbing, he also specializes in water treatment and is happy to offer complimentary water testing and consultation.

Trevor has been married over 7 years to his wife Cassandra, and they have 2 sons, Sawyer and Tucker. Trevor also has a pug named Freddie, and 2 cats, Eva & Abby.

Trevor had his pilots license before he knew how to drive a car and he now enjoys riding his motorcycle.

Trevor’s plumbing tip: “Use a hair trap in the shower to prevent clogs. Don’t forget to clean it though!”

Alex Martino Ottawa PlumberAlex Martino

Alex was born and raised in Ottawa, and is a massive Sens fan. In his spare time he enjoys playing guitar. He also is a big dog lover!

Alex’s plumbing tip: “If your toilet rocks back and forth, that’s a sign that a leak could be developing.”

Sarah Paul Ottawa PlumberSarah Paul

We’re lucky to add Sarah to our plumbing technician team – she earned the top grade in her Plumbing program in trade school. She has a wonderful cat named Titus, and enjoys playing the guitar and singing in her spare time.

Sarah’s plumbing tip: “If you need to plunge a sink, block the overflow first.”

Dave Smythe Ottawa PlumberDave Smythe

Dave is the owner of DS Plumbing and has been a licensed plumber since 2003. In addition to his plumbing license he holds his gas fitter’s license, well technician’s license and cross connection certificate.

In his spare time (which isn’t often!) he reads, but he makes sure to have his daily swim. He is married to Wendy, and they have 2 sons, and also many animals!

Dave’s plumbing tip: “Ensure your main line water shut off is easily located and can turn easily.”

Tara at DS Plumbing OttawaTara Michelle

Tara is our morning phone person and manages dispatch, keeping the plumbing team organized during the day. She is also our Growth Coordinator.

Tara loves acting and participates in local theatre productions. A huge Sens fan as well as an animal lover, Tara has a special place in her heart for dogs.

Tara’s plumbing tip: “If you notice warped drywall in your home, the cause could be a plumbing leak.”


Mary at DS Plumbing OttawaMary Poulton

Mary is our newest Customer Service agent, answering the phones and ensuring everyone who calls is well looked after. She has 2 cats named Oliver and Jack and a 14 year old Shih Tzu named Dougal. She has 2 grandchildren and enjoys gardening and reading (especially murder mysteries).

Mary’s plumbing tip: “Always ensure your sump pump is plugged in and have battery back up in case of power outages.”


Wendy Smythe of DS PlumbingWendy Smythe

Wendy is the co-owner of DS Plumbing, along with her husband Dave. She works to keep the marketing side of the business moving along, and makes sure there’s always something fun like Hug a Plumber Day in the works.

She loves spending time with her family and her rescue animals, and also enjoys scrap booking and Dr. Who.

Wendy also loves keeping the Facebook and Twitter pages hopping with the latest news from all of us here at DS Plumbing. Why not connect and say hello!

Wendy’s plumbing tip: “If you live in a low-lying area, you may want to get a backwater valve installed to prevent waste from the sewer systems from flowing into your home.”

Nancy Smith at DS Plumbing OttawaNancy Smith

Nancy is our Office Manager, but you can sometimes hear her friendly voice when you call. She has been with us since September 2012 and has proved to be a wonderful member of our team.

She spends most of her spare time caring for her rescue animals: 3 donkeys, 2 draft horses, 3 dogs, 4 cats (and one foster cat), and 1 husband!

Nancy’s plumbing tip: “Don’t let your husband touch the plumbing!”

Jake the cat, DS PlumbingJake, Office Supervisor

Jake is our cat who likes to sit in on meetings and drink from people’s water glasses. He also likes to scratch at the meeting room door if he’s being ignored.

Jake’s tip: “Feed me!”

Tuxie the cat, DS PlumbingTuxie, Morale Officer

Tuxie is the go-to cat for strokes and extra hair on our clothes. His favourite hang out spot is the window and Nancy’s desk. In reality, Tuxie is the true mastermind of the DS Plumbing team.

Tuxie’s tip: “Give me lots of strokes and everything’s good!”